For a recruitment consultant getting feedback throughout the recruitment process from both the client and candidate is one of the most important parts of the role. Unfortunately, in recent years there has been a change in recruitment, as clients have become busier and the demands on their time greater, feedback seems to have been pushed to the back burner.
The relationship between the recruitment consultant and client if successful will be a partnership one with open and ongoing communication. To be able to provide an effective service there are things Consultants need to know. Feedback is key. Being sent a Job Title and Job Specification and told to "find someone" isn't always going to get the desired results. When clients take the time to brief consultants, answer questions on the role, talk to them about what their company plans are along with the "must have", "would like" and "definitely not" requirements, the outcome will be much more positive.
We can all benefit from feedback, both common sense and research make that clear, so why do we fail to provide this information?
What is Feedback?
1.information about reactions to a product, a person's performance of a task, etc. which is used as a basis for improvement.
2.the modification or control of a process or system by its results or effects, for example in a biochemical pathway or behavioural response.
The importance of proving feedback
Recruitment consultants need to know if the CV’S sent across are what clients are looking for. They want to ensure their clients are receiving the calibre of candidates they require.
If they are the candidates required 9 times out of 10 they will be actively looking and have other opportunities in the pipeline, competitors could secure the top talent first.
Proving CV feedback will help develop a good relationship with the candidate’s even prior to the initial meeting.
This is a crucial part of the process, companies need to be focused on protecting their brand and responding in a timely fashion, keep candidates feeling positive about them
It’s vital to get feedback to everybody, this isn't for the recruitment consultant but for the candidate, the people who are sitting at home waiting to hear if they have got the role!
Even if they are not successful it is still important to provide feedback which they can utilise going forward in their job search and again keeps them positive about the company despite being unsuccessful.
I personally put myself in a candidate’s shoes, I've been there, waiting to hear about a role, my dream role, willing the phone to ring, I keep this in mind and ensure I keep my candidates and clients updated at every stage of the process. Our ‘product’ is people, not an object, to be successful, to get the right outcome we need to ensure we treat them with the respect they deserve.